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Creative Ways of Dealing With Difficult People...and Looking Forward To It! The Positive Messages These People Bring to Our Lives
Thursday March 13, 2025 10:00am - 11:30am EDT
If you are a member of a committee, head of a business or organization or simply a person who has difficult people in your life, like a colleague, friend, family member, who are e.g. angry, controlling, demanding, this course is for you. You'll experience creative ways of dealing with difficult people so you make peace not war. Bring your difficult people scenarios and we’ll generate, thru role playing, many powerful and practical approaches to solving these frustrating situations and you'll leave with a time-tested handout of tools and techniques, in a session that will be filled with humor and poignant moments.

Key Takeaways:
  • Identify the underlying reasons why people become frustrated, upset, angry, entitled or controlling. 
  • Learn specific techniques and phrases to defuse an angry person and calm their behavior.
  • Make life easier and more enjoyable by not allowing difficult people to steal your joy — no matter what!
Speakers
avatar for Steve Shama

Steve Shama

Retired, JoyWorks
Steve is a retired physician and a proud 25 year member of the CPSI and the creativity community, giving  many sessions at CPSI and Mindcamp. He's a full time professional speaker,  engaging audiences on topics dear to his heart…endearing communications, empathic connections between... Read More →
Thursday March 13, 2025 10:00am - 11:30am EDT
  Breakout Workshops

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